Shark Robot Vacuum Not Connecting to WiFi [SOLVED!]

A Shark robot vacuum can be a great addition to your smart home, providing efficient and convenient cleaning at your fingertips.

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However, not being able to connect your Shark robot vacuum to Wi-Fi can prevent you from controlling and monitoring the device remotely.

It’s important to understand that the Wi-Fi connection doesn’t only involve the vacuum and the router but also your smartphone. A stable internet connection and a compatible 2.4Ghz network are crucial, as well as ensuring all devices are within an appropriate range of each other.

In the following sections, we’ll go through potential solutions, such as:

  • rebooting your Wi-Fi router
  • restarting your Shark robot
  • checking the Wi-Fi indicator lights on your device.

Let’s get started 🙂

Shark Robot Vacuum and Wi-Fi Connectivity

Requirements for Connection

To ensure your Shark robot vacuum connects to your Wi-Fi network, you need to meet some basic requirements:

  1. 2.4GHz frequency: Shark robot vacuums only connect to 2.4GHz frequency Wi-Fi networks. It’s essential to ensure your router supports this frequency and is set up for it.
  2. Wi-Fi signal strength: Make sure your Shark robot vacuum is within the range of your Wi-Fi network. The signal strength may affect the connectivity.
  3. Compatibility: Check your Shark robot vacuum model for compatibility with your Wi-Fi network and mobile app requirements.

Factors Affecting Wi-Fi Connectivity

There are several factors that may affect your Shark robot vacuum’s Wi-Fi connectivity. Understanding these factors can help you troubleshoot any issues you may encounter.

  • Router settings: Verify that your router is set to the 2.4GHz frequency, as the Shark robot vacuum will not connect to a 5GHz network. If your router supports dual bands, make sure to configure it to broadcast at 2.4GHz frequency.
  • Power cycling: Sometimes, connection issues might arise due to temporary glitches. To resolve this, restart your Shark robot vacuum and your Wi-Fi router by disconnecting them from power for a minute and then reconnecting them.
  • Physical obstacles: The distance between your Shark robot vacuum and the Wi-Fi router or any obstacles in their way can affect the Wi-Fi signal, leading to connectivity issues. Moving your router closer to your Shark robot vacuum or removing any obstacles blocking the signal path may help improve the connection.
  • Mobile app: Ensure your Shark robot vacuum app is up to date and configured correctly. If you still face connectivity issues, try rebooting your phone to refresh the app and any potential network settings.

Troubleshooting Connectivity Issues

Checking Network Compatibility

Before diving into deeper troubleshooting, ensure your network is compatible with your Shark robot vacuum.

Your vacuum requires a 2.4Ghz network.

If you’re currently on a 5Ghz network, switch to a 2.4Ghz one for the initial setup and connection process.

Inspecting Router Settings

To establish a connection between your smartphone and the Shark robot vacuum, inspect your router settings.

  1. Reboot the Wi-Fi router and then restart your Shark robot.
  2. Next, reboot your phone to ensure any lingering cache or network issues are eliminated.
  3. Additionally, ensure your router is positioned close enough to your vacuum, providing adequate connection strength.

Verifying Shark Robot Vacuum Settings

Ensure your Shark robot vacuum is properly set up.

  1. Place the robot on its dock and switch it on.
  2. Verify your phone is connected to your home’s Wi-Fi, then open the SharkClean app.
  3. In the app, select the plus symbol to add a new device.
  4. Press and hold the ‘dock’ and ‘max’ buttons on the vacuum simultaneously until you hear a beep and the Wi-Fi light starts blinking.

Advanced Troubleshooting Techniques

Power Cycling Devices

There might be times when your Shark robot vacuum isn’t connecting to Wi-Fi, and you may need to utilize advanced troubleshooting techniques.

First, try power cycling both your robot vacuum and Wi-Fi router. This allows devices to refresh connections and potentially solve any connection issues.

To power cycle your vacuum:

  1. Turn off the vacuum using the power switch
  2. Wait for 30 seconds
  3. Turn it back on

To power cycle your Wi-Fi router:

  1. Unplug the router from the power source
  2. Wait for 30 seconds
  3. Plug it back in

After power cycling, confirm if your vacuum is now connecting to the Wi-Fi network. If not, proceed to the next sub-section.

Repositioning Router and Robot Vacuum

Signal strength and interference can impact your vacuum’s ability to connect to Wi-Fi.

Ensure there are no physical obstructions or interference around the vacuum and router.

Reposition your Wi-Fi router:

  • Avoid placing the router near metal objects, microwaves or cordless phones
  • Place the router at an elevated position for better signal coverage
  • Add a Wi-Fi extender in areas with dead zones

Reposition the robot vacuum:

  • Move the vacuum closer to the router during the initial connection process
  • Avoid surrounding the vacuum with metal objects, as these can interfere with signal strength

Updating Firmware

Ensuring your Shark robot vacuum and Wi-Fi router have the latest firmware updates is crucial for maintaining optimal performance and connectivity.

Check your router’s manufacturer website for firmware updates, and follow their instructions to update your router.

To update your Shark robot vacuum, consult the product manual or navigate to the firmware update option in the companion app.

In addition, it is essential to review your router’s firewall settings and MAC filtering options.

Make sure your vacuum is allowed to connect to your Wi-Fi network and that any necessary firewall exceptions are in place.

Integration with Third-Party Apps

Managing Devices through the SharkClean App

The SharkClean app is available for both iOS and Android devices and serves as a central hub for managing your Shark robot vacuum.

To start, download the app on your phone and create an account.

Once logged in, you can add your Shark robot vacuum to the app by following the on-screen instructions. Troubleshooting connectivity issues, such as your Shark robot vacuum not connecting to Wi-Fi, can also be done within the app.

If you face issues, ensure that your phone is connected to the 2.4Ghz network, as it is the compatible frequency for Shark robot vacuums.

With the SharkClean app, you can:

  • Control and schedule your robot vacuum remotely
  • Access various cleaning modes and settings
  • Receive notifications and alerts related to your robot vacuum

Connecting Shark Robot Vacuums to Google Home and Alexa

To fully integrate your Shark robot vacuum with your smart home ecosystem, you can connect it to Google Home and Alexa.

This enables voice control, allowing you to manage your robot vacuum hands-free.

Connecting to Google Home:

  1. Open the Google Home app on your Android or iOS device.
  2. Tap on the “+” icon at the top left corner and select “Set up device.”
  3. Choose “Works with Google” and search for “SharkClean.”
  4. Sign in with your SharkClean account credentials.
  5. Your Shark robot vacuum should now appear in the Google Home app, allowing you to control it through voice commands.

Connecting to Alexa:

  1. Open the Alexa app on your phone.
  2. Tap on “Devices” and then the “+” icon at the top right corner.
  3. Select “Add Device” and search for “Shark.”
  4. Sign in with your SharkClean account credentials.
  5. Now, your Shark robot vacuum is connected to Alexa, and you can use voice commands to control it.

Remember that integrating your Shark robot vacuum with third-party apps like Google Home and Alexa might require a stable Wi-Fi connection.

In case you are using a VPN on your phone, ensure that it does not interfere with the connectivity between your robot vacuum and the smart home devices.

Maintaining Wi-Fi Connectivity for Optimal Performance

Regular Router Maintenance

To ensure that your Shark robot vacuum maintains a strong Wi-Fi connection, it’s important to perform regular router maintenance.

Routinely check your router’s firmware for updates, as manufacturers often release improvements that can enhance your network performance.

Additionally, reboot your Wi-Fi router by unplugging the power cord, waiting for 60 seconds, and plugging it back in – this helps refresh the connection and remove any temporary glitches.

When working with a dual-band router, be aware that some Shark robot vacuums may struggle with connecting to 5.0 GHz networks.

In such cases, make sure your router’s band steering feature is properly configured to direct the vacuum towards the 2.4 GHz network.

Optimal router placement is also crucial.

Place your router in a central location, elevated off the floor, and away from any large metallic objects or appliances that may cause signal interference.

Ensuring Shark Robot Vacuum Battery Health

Your Shark robot vacuum’s battery health is essential in maintaining a stable Wi-Fi connection.

If the battery is drained or damaged, it may affect the vacuum’s ability to connect and communicate with your router.

Make sure to charge the vacuum regularly and follow the manufacturer’s guidelines for battery management.

For instance, make sure the power switch on the back of the dock is in the ON position to ensure proper charging.

Monitor your vacuum’s battery performance and replace it when necessary.

Following proper battery maintenance guidelines will not only help maintain a stable Wi-Fi connection, but it will also prolong the overall lifespan of your Shark robot vacuum.

Furthermore, always use genuine Shark robot vacuum replacement batteries, as third-party batteries may not provide the same performance and could potentially harm the device.

What If The Above Steps Do Not Solve The Issue?

If the above steps do not solve the issue of your Shark Robot Vacuum not connecting to Wi-Fi, check to see if your Shark Robot Vacuum is still under warranty.

If it is, contact Shark customer service for assistance.

You can find their contact information on their website.

If your Shark Robot Vacuum is not under warranty, you may need to consider purchasing a new one.


Connecting your Shark robot vacuum to Wi-Fi can be a bit tricky, but it is not impossible.

The most common reason why your Shark robot vacuum is not connecting to Wi-Fi is because of a weak or unstable Wi-Fi signal.

To fix this, you can try moving the router closer to your Shark robot, switching to a 2.4Ghz network, or using a Wi-Fi extender.

You can also try rebooting your Shark robot vacuum, power cycling it, resetting it to its factory settings, or updating the firmware of your Shark robot vacuum to the latest version.

If you are still having trouble connecting your Shark robot vacuum to Wi-Fi, you can contact Shark customer support for assistance.

They can help you troubleshoot the issue and provide you with a solution.