Prettycare Vacuum Brush Not Spinning [SOLVED]

I have been using vacuum cleaners for years, and, honestly, I could never go back to sweeping.

But vacuums can break or have issues, including a brush that no longer spins.

If your Prettycare vacuum brush is not spinning, it may be due to the roller switch being turned off, lodged debris, a broken brush roll or belt, or you might simply be using the wrong floor type settings.

In this guide, I will help you troubleshoot the issue and walk you through fixing it.

Reasons Why Your Prettycare Vaccum Brush Is Not Spinning 

A Prettycare vacuum brush roller can stop spinning for the following reasons:

  • The brush roller is switched off
  • Your Prettycare vacuum is locked in the upright position
  • You are using the incorrect floor type settings
  • Debris stuck in the roller
  • The brush roller is worn out
  • Your Prettycare vacuum belt is broken

Although each Prettycare vacuum cleaner may differ slightly, this guide will help you troubleshoot most models.

However, make sure you contact Prettycare should you need any further assistance.

How To Fix A Prettycare Vacuum Brush That Doesn’t Spin

Follow the steps below to fix a Prettycare vacuum brush that does not spin.

Start with step 1 and stop if a particular step has helped you fix the issue:

1. Check The Brush Roll Switch

Your Prettycare vacuum brush may not be spinning simply because the roller switch is off.

Therefore, this should be the first thing to check.

Skip this step if your Prettycare vacuum model does not feature a brush roll switch. But if it does, press the button and check that it enables the roller spins.

2. Ensure Your Prettycare Vacuum Is Not Locked In Upright Position

Upright vacuums can be locked in the upright position for storage.

When in this position, the brush will not rotate.

To fix this, simply recline your Prettycare vacuum and switch the roller button on (if available).

3. Use The Correct Floor Type Settings

Most Prettycare vacuums feature settings you can change based on the height of the carpet.

For example, if you set the vacuum height too low while on a Premium Soft Carpet, the motor could stall, and the brush will not rotate.

Change the Floor Type Settings to the appropriate height.

Then, reset the brush motor by turning off your Prettycare vacuum, unplug it, plug it back in, and turn it back on.

4. Remove Any Lodged Debris

If steps 1-3 did not help, you should check for any lodged debris that could prevent your Prettycare vacuum roller from spinning.

There may be long hair tangled around the roller brush, as well as small debris that got stuck. 

Some Prettycare vacuums feature a light that changes from blue to red when debris gets stuck in the brush roll, so watch out for it.

I recommend you consult the user manual of your specific Prettycare vacuum model, as it will tell you exactly how to remove the brush roll, clean it, and put it back.

However, the steps below will give you an idea of how you can proceed:

Step 1: Grab a screwdriver and take off the plastic lid located at the bottom of your Prettycare vacuum. 

Step 2: Remove the roller.

Step 3: Check for lodged hair and lint. Clean the brush to remove debris.

Step 4: Put the roller down on the floor in a vertical position. 

Step 5: Use one hand to push the brush roll to the floor while rotating it with the other hand. This will allow you to evaluate whether the roller spins smoothly. If it doesn’t, replace it. 

5. Replace Brush Roller 

If your Prettycare vacuum roller fails to spin despite getting rid of all the debris, you may need to replace it.

Check your Prettycare vacuum manual to identify the exact name of your model.

Ordering the correct part is crucial!

Once you receive the new brush roller, follow these steps:

Step 1: Grab a screwdriver and take off the plastic lid located at the bottom of your Prettycare vacuum. 

Step 2: Remove the old brush roll.

Step 3: Install the new roller brush, ensuring the belt is positioned correctly on the motor shaft and the roller. 

Make sure you read the manufacturing instructions to see what steps to take for your specific model.

6. Replace The Belt 

When excessive debris gets lodged in the brush roller, the vacuum has to work harder. 

This results in extra tension on the belt, causing it to break.

Check your Prettycare vacuum manual to identify the exact name of your model.

This will enable you to order the correct belt for your vacuum.

Once you receive the new belt, follow these steps:

Step 1: Grab a screwdriver and take off the plastic lid located at the bottom of your Prettycare vacuum. 

Step 2: Remove the brush roll.

Step 3: Remove the belt.

Step 4: Grab the new belt and attach one side to the motor shaft of your Prettycare vacuum.

Step 5: Stretch the belt over the correct side of the brush.

Step 6: Put the roller back in your vacuum.

Step 7: Close the lid and secure it with screws.

Do Prettycare Vacuum Cleaner Brushes Wear Out?

Yes, Prettycare vacuum cleaner brushes wear out because they continuously rub against the carpet. Like a toothbrush, the vacuum cleaner roller bristles can flatten and get too soft, so you should replace vacuum cleaner brushes regularly.

When Should I Replace My Prettycare Vacuum Brush Roller?

On average, vacuum brush rollers need replacing every 1-2 years. However, you may need to replace it more often if you use your Prettycare vacuum daily. Inspect the brush roll to see if the bristles are worn out and loose. That is a good indication that the vacuum brush roller needs changing.


There are so many reasons why your Prettycare vacuum brush may not be spinning. Troubleshooting is crucial to get your vacuum roller to spin again:

  1. Check that the brush roller is switched on
  2. Ensure your Prettycare vacuum is not locked in the upright position
  3. Use the right floor type settings
  4. Remove any lodged debris 
  5. Replace the brush roller
  6. Replace the belt 

Contact Prettycare consumer care for further assistance.


  • Kevin L. Morris

    Hey there, I’m Kevin, from Colorado! I have been passionate about repairing appliances and electronics for the past 18 years. Modern vacuum cleaners break or malfunction way too often, so I have decided to contribute to and help my online readers with anything related to vacuums repair. I can’t wait to help you get your vacuum cleaner working again!