Nequare Cordless Vacuum Keeps Shutting Off [SOLVED!]

Does your Nequare cordless vacuum keep shutting off unexpectedly?

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Don’t worry! We’re here to help.

In this blog post, we’ll discuss possible reasons why your Nequare vacuum cleaner might be behaving this way, and walk you through simple step-by-step solutions to tackle each issue.

And in case you’re unable to resolve the problem, we’ll guide you on how to check if your vacuum is still under warranty, and how to get in touch with Nequare 🙂

Why Your Nequare Cordless Vacuum Keeps Shutting Off

Your Nequare cordless vacuum might be turning off due to a handful of issues such as a clogged filter, a full dirt container, a battery problem, overheating, a clogged brush roll, a faulty power switch, or even a software glitch.

Let’s take a look at each potential issue in details.

Problem #1: Clogged Filter or Dirt Container

Why this happens:

Your vacuum cleaner’s performance can be greatly affected if its filter or dirt container is clogged or full. This happens when too much dirt, dust, and debris accumulates, blocking the airflow and causing the vacuum to shut off.

How to solve this issue:

Step 1: Disconnect your vacuum from any power sources.

Step 2: Locate the filter and dirt container. Refer to your user manual if you’re unsure where these parts are.

Step 3: Remove the dirt container and empty it. Make sure to clean out any stubborn debris stuck inside.

Step 4: Next, remove the filter. If it’s washable, clean it under warm running water and let it air dry. Remember, the filter must be completely dry before you reassemble the vacuum to avoid damage. If the filter is not washable or is severely worn out, consider replacing it.

Step 5: After everything is dry, reassemble your vacuum and try using it again.

Problem #2: Battery Issues

Why this happens:

If your Nequare vacuum is shutting off unexpectedly, the battery could be the culprit. It might not be properly charged or it could be nearing the end of its lifespan.

How to solve this issue:

Step 1: Ensure your vacuum cleaner is properly charged. Plug it into the charger and let it charge until the indicator light shows it’s fully charged.

Step 2: If the problem persists even after a full charge, the battery may be old or faulty. Batteries have a limited lifespan and may need to be replaced after a few years of usage.

Step 3: Check your user manual to find out how to safely remove the battery.

Step 4: Replace the old battery with a new one, following the instructions provided in your user manual. Remember to properly dispose of the old battery according to local regulations.

Problem #3: Software Glitch

Why this happens:

Like any other electronic device, your cordless vacuum may suffer from software glitches that cause it to shut off unexpectedly.

How to solve this issue:

Step 1: Try resetting your vacuum cleaner. Disconnect it from the charger and remove the battery.

Step 2: Wait for about a minute, then reinstall the battery.

Step 3: Turn on the vacuum and check if it’s still shutting off.

Problem #4: Overheating

Why this happens:

Vacuum cleaners, like many electrical appliances, produce heat during operation. If the vacuum gets too hot, it may automatically shut down to prevent damage to its internal components. Overheating could be caused by prolonged use, a blocked airway, or a malfunctioning motor.

How to solve this issue:

Step 1: If your vacuum shuts off during use, let it cool down for about 30 minutes before attempting to use it again.

Step 2: Check for blockages in the airway. Remove any debris from the hoses, filters, and other parts where air circulates.

Step 3: If the vacuum still overheats after cleaning, it may be a problem with the motor or other internal components. In this case, professional help may be required.

Problem #5: Faulty Power Switch

Why this happens:

The power switch is responsible for turning your vacuum on and off. If it’s defective or worn out, it might cause the vacuum to shut off unexpectedly.

How to solve this issue:

Step 1: Try turning the vacuum on and off a few times. If the power switch feels loose or it doesn’t respond consistently, it might be faulty.

Step 2: If you suspect a faulty power switch, it’s best to get professional help. Replacing a power switch often involves dealing with the vacuum’s wiring, which can be risky if not done correctly.

Problem #6: Issues with the Motor

Why this happens:

If the motor of your vacuum is worn out or defective, it may cause the vacuum to shut off. A telltale sign of a motor issue is if your vacuum makes unusual noises or emits a burning smell before shutting off.

How to solve this issue:

Step 1: If you suspect a motor issue, it’s best to stop using the vacuum immediately to prevent further damage.

Step 2: Reach out to Nequare or a professional repair service. Motor issues are complex and usually require professional diagnosis and repair.

Remember, always refer to your user manual and follow the manufacturer’s instructions while performing any sort of maintenance or repair on your vacuum cleaner. If the problem persists, getting in touch with Nequare or a professional service centre would be the safest option.

Problem #7: Charger or Charging Port Issues

Why this happens:

If your vacuum cleaner isn’t charging properly, it may not have enough power to stay on. This can happen if there’s a problem with the charger or the charging port on the vacuum.

How to solve this issue:

Step 1: Check your charger and charging cable for any visible damage. If you find any, replacing the charger may solve the problem.

Step 2: Inspect the charging port on the vacuum. If it’s loose, bent, or dirty, it might not be making a proper connection with the charger.

Step 3: If the charging port is dirty, gently clean it with a dry cloth.

Step 4: If you find damage or severe dirt that you can’t clean, it might be best to reach out to Nequare for support.

Problem #8: Brush Roll Obstruction

Why this happens:

Your vacuum might shut off if the brush roll (the rotating part that sweeps the floor) is obstructed. Hair, string, or other debris can wrap around the brush roll and cause it to stop spinning, which may cause the vacuum to shut off.

How to solve this issue:

Step 1: Switch off and unplug your vacuum cleaner.

Step 2: Locate the brush roll. Usually, it’s at the bottom of the vacuum cleaner.

Step 3: Carefully remove any debris wrapped around the brush roll.

Step 4: Once you’ve cleared the obstruction, switch your vacuum cleaner on and check if it’s working properly.

If Nothing Seems to Work…

If none of the above solutions work, your Nequare cordless vacuum might have a more serious problem that needs professional attention.

Checking Your Warranty

The first thing you should do is to check if your vacuum cleaner is still under warranty.

Most Nequare products come with a two-year warranty. This means that if you bought your vacuum less than 2 years ago, you’re likely covered for repairs or replacement.

To check your warranty status:

Step 1: Locate your purchase receipt. This will have the date of purchase on it.

Step 2: Find your product’s serial number. This is usually located on the bottom or back of the vacuum.

Contacting Nequare

If your vacuum is still under warranty, or even if it isn’t but you need professional help, it’s time to contact Nequare.

Step 1: Visit the Nequare website.

Step 2: Click on the ‘Support’ or ‘Contact Us’ section.

Step 3: Fill in the required details about your product and the issue you’re facing.

Step 4: If your vacuum is under warranty, you’ll be required to provide proof of purchase. Keep your receipt handy.

Step 5: After submitting your request, a Nequare representative should get in touch with you soon. They’ll guide you through the next steps, which might involve sending your vacuum in for repair or replacement.

Wrapping Up

It’s never fun when your trusty vacuum cleaner starts acting up. But with a bit of troubleshooting know-how, you can often figure out what’s wrong and fix it yourself.

Whether it’s a clogged filter, a battery issue, or a software glitch, we hope this guide has helped you address the problem with your Nequare cordless vacuum shutting off.

And remember, if your DIY repair attempts don’t do the trick, Nequare’s customer support is just a few clicks away!