Is your Dreame H11 Max not charging properly or not charging at all?
I know it can be very frustrating, especially if you need to clean your home urgently.
Fortunately, I have a list of possible reasons and solutions for this issue that you can try before contacting Dreametech customer service 🙂
In this blog post, we will cover all the possible causes and steps to fix the issue, what to do if none of the steps help, and how to maintain your vacuum’s battery life to avoid this problem in the future.
Dreame H11 Max Not Charging – In a Nutshell
The Dreame H11 Max not charging issue can be caused by several factors, such as:
- A faulty power adapter, charging base, or power socket
- A dirty or damaged charging port or contacts
- A defective or drained battery
- A software glitch or error code
To fix this issue, you can try the following steps:
- Check the power adapter, charging base, and power socket for any damage or loose connection
- Clean the charging port and contacts on the vacuum and the charging base with a dry cloth or cotton swab
- Reset the vacuum by pressing and holding the power button for 10 seconds
- Update the vacuum’s firmware via the Dreame app
- Contact Dreame customer service or check the warranty status of your vacuum if none of the steps help
These steps should help you fix the Dreame H11 Max not charging issue and allow you to enjoy your beloved vacuum again 🙂
How to Fix Dreame H11 Max Not Charging Issue
In the previous section, I gave you a quick run-through of what you can do to fix the issue.
But, let’s look at each step in more detail:
Step 1: Check the power adapter, charging base, and power socket
The first thing you should do when your Dreame H11 Max does not charge is to check the power adapter, charging base, and power socket that you are using.
These components are essential for providing power to your vacuum and if any of them is faulty or not connected properly, your vacuum will not charge.
Checking the power adapter
Make sure that the power adapter is not damaged or frayed and that it is compatible with your vacuum model.
You can find the model number of your power adapter on its label. The power adapter for the Dreame H11 Max should have an output of 30V 0.8A.
Checking the charging base
Inspect the charging base for any damage and dirt.
In addition, you should ensure it is placed on a level ground against a wall.
You can also try to reposition the charging base or move it to a different location if there is any interference from other devices or metal objects nearby.
Checking the power socket
Check that the power socket is not damaged or loose and that it has power.
You can test this by plugging in another device or appliance and see if it works.
Try to plug your Dreame H11 into a different power socket to further test whether the power socket is the problem.
Step 2: Clean the charging port and contacts
The next thing you should do when your Dreame H11 Max does not charge is to clean the charging port and contacts on the vacuum and the charging base.
These parts are responsible for transferring power from the charging base to the vacuum’s battery and if they are dirty or damaged, your vacuum will not charge.
Simply use a dry cloth or cotton swab.
You should gently wipe away any dust, dirt, or debris that might be blocking or interfering with the connection.
IMPORTANT: Avoid using any liquid or metal tools that might damage or short-circuit the parts.
If you find any damage or corrosion on the charging port or contacts, you should contact Dreame customer service for repair or replacement.
Step 3: Reset the vacuum
If neither of the previous two steps helped you solve the issue, try to reset your vacuum.
This can help to clear any software glitches or error codes (such as Dreame H11 error e4) that might be preventing your Dreame H11 Max from charging properly.
To reset the vacuum:
- Press and hold the power button for 10 seconds until the screen turns off
- Release the button
- Wait for a few seconds before turning on the vacuum again. The screen should light up and show the battery level and other information.
If the vacuum does not turn on or shows an error code, you should contact Dreame customer service for troubleshooting or repair.
Step 4: Update the vacuum’s firmware
You should try and update your Dreame H11 Max whenever a new firmware is released.
This can help to improve the vacuum’s performance and fix any bugs or issues that might be affecting the charging process.
To update the vacuum’s firmware:
- Download and install the Dreame app on your smartphone. You can find the app on the Google Play Store or the Apple App Store.
- Connect your vacuum to the app via Bluetooth
- Follow the instructions on the screen to check for updates and install them.
What If The Above Steps Did Not Help
If none of the steps above help, it is likely that your vacuum has a defective or drained battery that needs to be replaced.
You can contact Dreame customer service via email, phone, or online chat and provide them with your vacuum’s model number, serial number, purchase date, and a description of the problem.
They will guide you through some troubleshooting steps or arrange for a repair or replacement service.
The warranty period for the Dreame H11 Max is 12 months from the date of purchase.
If your vacuum is still under warranty, both a repair or replacement service will be free.
How to Maintain Your Dreame H11 Max Battery Life
To prevent your Dreame H11 Max from not charging again in the future, you should follow some tips on how to maintain your vacuum’s battery life and performance.
Here are some of them:
- Charge your vacuum fully before using it for the first time
- Charge your vacuum regularly and do not let it run out of battery completely
- Do not overcharge your vacuum or leave it on the charging base for too long
- Use the appropriate power mode for different cleaning tasks and surfaces
- Store your vacuum in a cool and dry place away from direct sunlight or heat sources
- Clean your vacuum regularly and replace any worn or damaged parts
- Follow the instructions and safety precautions in the user manual
I hope that this blog post has helped you to fix the Dreame H11 Max not charging issue 🙂
Following our tips above will help you maintain your vacuum’s battery life and avoid this problem in the future.
If you have any questions or feedback, please feel free to contact us via our website.
We would love to hear from you and help you with any issues related to your Dreame H11 Max vacuum cleaner!